Dispatch Supervisor Promotional Exam
The Dispatch Supervisor Promotional Examination was developed with the help of subject-matter experts (SMEs), or individuals who hold or supervise these positions in agencies across the country. These individuals provided us with information on the relevant knowledge areas that should be evaluated in a written examination. The examinations that have been developed to test these areas are based on popular texts dealing with supervision, administration and operations of emergency call centers.
Based on the essential tasks outlined in a job analysis process, several areas of measurement were chosen as critical for inclusion in the examination. Following are the knowledge areas measured in the dispatch supervisor promotional exam:
- Roles and Responsibilities of the Emergency Telecommunicator
- Communication Center Technologies
- Telephone Communication / Call Processing
- Interpersonal Communication
- Legal Aspects of Public Safety Communication / Radio Broadcast Procedures
- Stress Management
- Concepts of Supervision/Leadership
- Training Employees
- Evaluating Subordinate Performance
- Concepts of Administration